Voice, video, social, and digital service
Coordinate calls, video support, social conversations, messaging, self-service, and assisted customer journeys.
OmniCX capabilities
Software capabilities for connected customer service.
NBS offers OmniCX, a customer experience software platform for organizations managing customer service, sales, support, retention, and back-office operations. The capabilities below describe the platform—not a separate outsourced contact-center service.
What OmniCX supports
CRM and case management
Bring customer records, issue history, profile updates, and internal workflows into the interaction context.
Sales and retention
Organize lead engagement, follow-up tasks, customer lifecycle activity, and campaign responses.
Quality and workforce intelligence
Review conversation quality, service levels, queue health, staffing performance, and operational trends.
Engagement automation
Coordinate notifications, outbound campaigns, routing logic, and workflow-driven communications.
AI assistance and integrations
Support knowledge guidance, summaries, conversation review, and handoffs to connected systems, subject to configuration.
Is OmniCX a managed contact-center service?
The information on this site describes OmniCX as a software platform. Ask NBS about product fit, available capabilities, integrations, and deployment options.
Learn more about OmniCX
Read about the OmniCX platform or learn about National Business Services.