Customer channels and context
Coordinate voice, video, messaging, social conversations, self-service, and assisted journeys with customer history and records.
Customer experience platform
Connect every customer moment with OmniCX.
OmniCX is an enterprise customer experience platform that connects voice, video, social and messaging channels with CRM, case workflows, automation, operational intelligence, and AI assistance.
One operating layer for customer operations
OmniCX is designed to give service, sales, support, retention, and back-office teams shared customer context and connected workflows. Teams can bring account information, interaction history, cases, and knowledge together to support each customer interaction.
CRM and case workflows
Connect customer records, issue history, profile updates, and internal workflows to customer interactions.
Operational visibility
Surface queue health, service levels, agent workload, quality signals, and customer journey outcomes for operational teams.
Automation and AI assistance
Support workflow-driven communication and AI-assisted knowledge, summaries, quality review, and information handoffs.
Configuration matters
Available capabilities, integrations, knowledge sources, and deployment options depend on the selected configuration and connected systems.
Explore platform capabilities
See how OmniCX supports customer service, sales and retention, workforce intelligence, and connected operations.